How It Works

From message to payment

Netcare Health OS Ops automates every step of your practice — from the first WhatsApp message to the final payment. Here's exactly how it works, from start to finish.

Step 1

Patient Reaches Out

Via WhatsApp, phone, email, or your website. Our AI handles the first contact automatically.

Step 2

AI Agent Takes Over

Checks availability, answers FAQs, collects patient info, and creates a booking — all pending your approval.

Step 3

You Approve & Confirm

Review the booking in your dashboard. One tap to confirm. Patient gets a WhatsApp confirmation automatically.

Step 4

Patient Arrives

Check them in with one tap. Digital consent forms. Vitals captured. Doctor sees them in the queue.

Step 5

Bill & Get Paid

Generate invoices with ICD-10 codes. Submit to medical aid. Accept card, EFT, or cash. All tracked.

Step 6

Grow & Retain

AI sends follow-ups, recall reminders, and review requests. Analytics show what's working.

Every channel connected

AI booking agent chats with patients 24/7

Emergency Line

After-hours IVR with on-call routing

Email

Automated confirmations, reminders, invoices

Website Chat

Embedded chatbot for your website

POPIA Compliant

Health data is classified as "Special Personal Information" — we treat it with the highest standard of care.

Audit Logging

Role-Based Access

Consent Tracking

Data Encryption

Built For You

Your industry, your way

Dental Practice

Automate your front desk, manage patient recalls, and grow your practice with AI-powered booking.

See how it works

Radiology Centre

Streamline referral intake, prep automation, and report delivery across multiple modalities.

See how it works

Wellness & Spa

Manage bookings, client preferences, treatment plans, and product sales in one platform.

See how it works

Hospital & Clinic

Multi-department scheduling, ward management, and cross-facility patient tracking.

See how it works

General Practice

Patient management, chronic care follow-ups, medical aid claims, and POPIA compliance.

See how it works

Salon & Beauty

Client booking, stylist scheduling, product tracking, and automated reminders.

See how it works

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